Freight Forwarding Administration Manager

Are you ready to join a Global Leader in the Freight Forwarding and Contract Logistics field, who knows their employees are their greatest strength? 

LOGISTEED America, Inc. is on a mission to deliver high-quality transportation and logistics services and help make the world a better place for generations to come. We are looking for a Manager for our Freight Forwarding Administration department to join us on this mission!

Founded in 1950, LOGISTEED America is part of a global network of companies providing transportation and logistics services including ocean & air freight transport, contract logistics, customs brokerage, supply chain management, and more. 

Summary

The Freight Forwarding Administration Manager reports to the SGM, Freight Forwarding Administration.

The Freight Forwarding Administration Manager, based out of one of the US locations of LOGISTEED America, Inc. is responsible for managing and coordinating activities of the Freight Forwarding Administration department. This role is also responsible for enhancing productivity and aiding Senior Management and the sales team to make better strategic judgements with more accurate data and information. 

Qualities

• Ethical with sound business judgement
• Leadership, management, and interpersonal abilities to oversee the Freight Forwarding Administration department.
• Possesses a passion to help team members 
• Possesses a strong focus on the human capital and its impact to the success of the organization
• Visionary 
• Strong customer relations 
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Balances team’s needs with goals of organization
• Ability to delegate to the right team members and the experience to know when to lead and when to delegate

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties & Functional Responsibilities

OPERATIONAL

• Meet attendance & punctuality standards 
• Clearly define FF Administration Department responsibilities and communicate said pillars internally
• Monitor FF Administration Department’s ongoing activities and ensure alignment with defined responsibilities
• Monitor FF Administration team member’s individual task trackers and review with regular check ins 
• Knowledgeable of government agencies requirements for freight forwarding and Customs
• CargoWise One maintenance and procedures as it relates to freight forwarding operations
• Manage operational risk logs, including OPLs, announcements and incident reporting
• Standardize SOPs and Workflows within each department to ensure best practices
• Work with branches to ensure full utilization of CargoWise One functionality
• Manage agent relations by preparing and maintaining agency agreements in CW1 eDocs 
• Act in a support role for internal and external reporting by freight forwarding managers and staff 
• FMC filing maintenance and audits
• Conduct review sessions with BMs and Sales VP to review service levels for on-boarding clients 
• Work in conjunction with Lading Corp and staff for testing of Automated Container Tracking and other CW1 functionality
• Support freight forwarding staff daily and act as liaison between freight forwarding staff and other departments
• Ensure a culture and work environment in line with the company’s core value of respect
• Travel both domestically and internationally according to business needs

SAFETY

• Perform tasks safely 
• Ensure area housekeeping requirements are met
• Abide by all OSHA rules and LOGISTEED America, Inc. safety practices
• Meet established procedures and productivity, safety and quality standards

COMMUNICATIONS

• Communicate both orally and in writing in a clear and concise manner 
• Communicating effectively both with SGM and management and their team

TRAINING

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Managing employee interaction that includes: employee development, one on one coaching, managing department efficiency and are looking for ways to systematize the business

COLLABORATIOIN

• Collaborate with sales and marketing department for industry updates, carrier and agent location delays
• Support U.S. Operations staff, Sales staff and Clients with various business needs requests

Non -Essential Functions

• Perform all other duties as assigned

Competencies

• Business Acumen
• Strategic Thinking
• Problem Solving/Analysis
• Financial Management
• People Management
• Project Management
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking

 Supervisory Responsibility

This position manages key direct reports of the operation and is responsible for the performance management of the employees within that department. 

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 5 years’ experience in freight forwarding

 Education and Certifications

• Bachelor’s degree in business or similar
• Equivalent work experience will be considered

Experience Requirements and Preferences

• Effective, clear, and concise communication skills 
• Detail oriented with ability to solve problems independently as well as in a team environment
• Proven strong business acumen 
• Demonstrated experience interacting, developing and maintaining customer relationships
• Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting
• Proven competencies in Microsoft Office products
• Ability to work flexible hours according to business needs
• Must pass criminal background check

Additional Eligibility Qualifications

• Ability to read, analyze and interpret documents
• Ability to respond effectively to inquiries or complaints
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to the board and outsiders

Work Authorization/Security Clearance (if applicable)

• Must be legally authorized to work in the United States

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Ninety-five percent of the work time will be spent in an office/work from home setting where the environment is climate controlled. Five percent of work time may be spent in various warehouse or other locations where the environment is not climate controlled (hot and cold seasonally).

LOGISTEED America Inc. is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. 

PAY TRANSPARENCY NONDISCRIMINATION PROVISION – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

EOE/M/F/D/V 

Salary range is $75k – $90k