Entry Specialist – Supervisor

Are you ready to join a Global Leader in the Freight Forwarding and Contract Logistics field, who knows their employees are their greatest strength? 

LOGISTEED-America is on a mission to deliver high-quality transportation and logistics services and help make the world a better place for generations to come. We are looking for an Entry Specialist Supervisor to join us on this mission!

Location: Monterey Park, CA

WHO WE ARE:

Founded in 1950, LOGISTEED-America is part of a global network of companies providing transportation and logistics services including ocean & air freight transport, contract logistics, customs brokerage, supply chain management, and more. 

Summary

The successful candidate in this position will possess key skills and experience which include knowledge of international import transportation, import brokerage procedures, U.S. Customs and Border Protection (CBP), and Participating Government Agency (PGA) requirements including the clearance process, Section 301/232, aluminum/steel license/exclusion, classification, and valuation. This position requires excellent organizational skills with the ability to multi-task along with the knowledge to produce accurate workflow in a fast-paced brokerage operations environment, while positively contributing to the success of the team.

This role primarily requires the individual to manage accounts from A to Z, prepare all documentation necessary to clear merchandise through Customs and any applicable PGA, provide excellent, thorough, and prompt customer service while leading a team of entry specialists who handle customers in the food, steel/aluminum, automotive industry along with other commodities.

Qualities

• Ethical with sound judgement
• Possess a passion to help team members
• Ability to work well with others at all levels, enjoys being part of a team and is a true team player
• Detail-oriented
• Reliable, follows through on commitments
• Balances team needs with goals of organization
• Outstanding written, verbal, presentation, and organization communication skills
• Professional presentation
• Tenacious
• Goal oriented and task driven

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions 

• Perform tasks safely
• Ensure area housekeeping requirements are met
• Abide by all OSHA rules and LOGISTEED America, Inc. safety practices
• Meet established procedures and productivity, safety and quality standards
• Meet attendance & punctuality standards
• Communicate both orally and in writing in a clear and concise manner
• Successfully lead, train, and develop customs brokerage operations team
• Support day-to-day customs brokerage operation as required
• Conduct year-end performance evaluations
• Manage employee timecards
• Delegate work among the team
• Attend off-site customer meetings when required
• Review weekly and monthly account receivable reports and communicate status to Finance
• Liaise with third parties to move goods (by road, rail, air, or sea) in accordance with customer requirements
• File breakbulk entries using Remote Location Filing (RLF) and manage last mile deliveries for related shipments
• Consult with CBP to navigate complex import procedures and formalities
• Collaborate closely with customers, colleagues and third parties to ensure a smooth operation and to meet customer deadlines and requirements
• Maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight
• Knowledge of state, federal and international applicable laws, and regulations as they relate to primary services provided (i.e., Customs, Security, other import & export government agencies)
• Perform other duties as assigned

Competencies

• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking
• Strong organizational skills
• High degree of accuracy
• Strong customer relations
• Tech savvy

Supervisory Responsibility

• Assists manager with day-to-day operations
• Ensures a culture and work environment in line with the company’s core value of respect
• Ensures that all team members are looking for ways to systematize the business to increase efficiency

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 5 years’ Supervisory or Team Lead Experience

 Education and Certifications

• High school diploma or GED; Post-secondary education preferred

Experience Requirements and Preferences

• Proven leadership capabilities
• Availability to work flexible hours depending on business needs
• Effective communication skills, both orally and in writing
• Ability to solve problems independently as well as in a team environment
• Proven strong business acumen
• Demonstrated experience interacting, developing and maintaining customer relationships
• Proven success in and improving quality, service, safety and client relationships
• Ability to understand all safety requirements and OSHA regulations
• Ability to understand and comply with Compliance Programs
• Proficient in Microsoft applications
• Fluency in English
• Must pass criminal background check

Additional Eligibility Qualifications

·       Ability to read, analyze and interpret complex data

·       Ability to respond effectively to the most sensitive inquiries or complaints

Work Authorization/Security Clearance (if applicable)

Must be legally authorized to work in the United States. List any visa requirements, H1-B sponsorship, special clearances, etc.

Must be able to pass a background check and pre-employment drug test

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

One hundred percent of the work time will be spent in an office setting where the environment is climate controlled. 

LOGISTEED America, Inc. is an equal opportunity organization. We abide by all applicable equal opportunity laws and regulations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION – The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Information is obtained as part of an employee’s essential job functions if: (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule. LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.

EOE/M/F/D/V

Compensation Range: $60,000 – $72,000