Freight Forwarding Branch Manager

The Freight Forwarding Branch Manager reports to the LOGISTEED America, Inc., VP of Freight Forwarding. This role will primarily oversee the Freight Forwarding Operations at the Forest Park, Atlanta, GA branch including but not limited to:

• Will have knowledge of all aspects of the Freight Forwarding industry
• Will be responsible for the overall direction and performance of the office
• Working closely with Senior Management, the Branch Manager will be responsible for the financial results of the branch
• Accountable for achieving business objectives and KPIs.
• Coaching, managing and mentoring staff are key responsibilities. 

Qualities 

• Ethical with sound business judgement
• Leadership, management, and interpersonal abilities to oversee the organization
• Possesses a passion to help team members
• Possesses a strong focus on the human capital and its impact to the success of the organization
• Tenacious
• Visionary
• Strong customer relations
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Balances team’s needs with goals of organization
• Ability to delegate to the right team members and the experience to know when to lead and when to delegate
• Outstanding written, verbal, presentation, and organization communication skills
• Strong process, planning, and execution orientation
• Strong leader
• Strong negotiator
• Have the ability to build relationships
• Possesses strong persuasive abilities
• Demonstrates patience and professionalism with reluctant or frustrated clients and employees
• Direct and clear communication
• Able to see the big picture and plan out details
• Ability to motivate a team

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

OPERATIONS

• Performing tasks safely
• Ensuring area housekeeping requirements are met
• Abiding by all OSHA rules and Vantec Hitachi Transport System (USA), Inc. safety practices
• Meeting established procedures and productivity, safety and quality standards
• Meets attendance & punctuality standards – please remember that attendance at facility is required 99% of the time
• Successfully lead Freight Forwarding Operations Team
• Support day-to-day Freight Forwarding Operations as required
• Create and maintain Standard Operating Procedures for Freight Forwarding Operations
• Investigating and planning the most appropriate route for shipments
• Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements
• Arranging air transport for urgent and high-value freight and managing the risk door to door
• Resolve issues or discrepancies with customers and freight carriers
• Coordinating US Customs Brokerage to guide the freight efficiently through complex import procedures
• Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight
• Managing multiple customers across the globe coordinating shipments between multiple carriers and modes of transportation
• Knowledge of state, federal and international applicable laws and regulations as they relate to primary services provided (i.e. Customs, Security, other import & export government agencies)
• Performs job duties onsite at designated work facility
• Ability to travel domestically and internationally as business needs dictate
• Performs other duties as assigned by the Manager
• Available to work flexible hours and over time depending on business needs
• Approximately up to 25% travel required

COMMUNICATIONS

• Communicate both orally and in writing in a clear and concise manner –

EMPLOYEE ENGAGEMENT

• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives                                                                                                                  

SAFETY

• Abiding by all Federal. State, Local safety regulations and OSHA rules and LOGISTEED-America, Inc. safety practices
• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations and ensuring area housekeeping requirements are met

FINANCE

• Responsible for the budget creation and Profit and Loss (P & L) of the ATL Branch and reporting of KPIs
• Review weekly and monthly Accounts Receivable Reports and communicate status to Finance
• Negotiating contracts, transportation, and handling costs

TRAINING

• Train and develop Freight Forwarding Team
• Cross train to all functions of Freight Forwarding Operations

COLLABORATION

• Work closely with the HR Department concerning recruitment, hiring, corrective action process and annual performance review process
• Working closely with customers, colleagues and third parties to ensure smooth operation to meet deadlines

Non -Essential Functions

• Performs other duties as assigned by the Vice President

Competencies – add or delete as applicable for position

• Strategic Thinking
• Problem Solving/Analysis
• Financial Management
• People Management
• Project Management
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking
• Business Acumen
• Customer / Client Focus
• Leadership
• Presentation Skills
• Results Driven
• Ensure a culture and work environment in line with the company’s core value of respect
• Ensure that all team members are looking for ways to systematize the business to increase efficiency
• Manage day-to-day operations of the branch
• Ensure a culture and work environment in line with the company’s core value of respect
• Ensure that all team members are looking for ways to automate the business to increase efficiency

Supervisory Responsibility

• This position manages key direct reports of the operation and is responsible for performance management.

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 5 years’ experience in Freight Forwarding
• Minimum of 5 years’ experience in Distribution/Warehousing
• Minimum 5 years’ managing / supervising others

 Education and Certifications 

• High School Diploma or GED

Experience Requirements and Preferences 

• Bachelor’s degree/Post-secondary education preferred
• Proven strong business acumen
• Proven leadership capabilities
• Effective communication skills, both orally and in writing
• Ability to solve problems independently as well as in a team environment
• Demonstrated experience interacting, developing and maintaining customer relationships
• Proven success in and improving quality, service, safety and client relationships
• Ability to obtain Certification for Dangerous Goods
• Ability to pass all TSA background requirements
• Ability to understand and comply with Compliance Programs
• Proficient in Microsoft applications
• Fluency in English
• Must pass drug and criminal background check

Additional Eligibility Qualifications  

• Ability to read, analyze and interpret financial spreadsheets (i.e. complex data)
• Ability to respond effectively to the most sensitive inquiries or complaints in a timely manner
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to the board and outsiders

Work Authorization/Security Clearance (if applicable)

Must be legally authorized to work in the United States

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT  

Seventy-five percent of the work time will be spent in an office setting where the environment is climate controlled.  Twenty-five percent of work time may be spent in various warehouse or other locations where the environment is not climate controlled (hot and cold seasonally).

LOGIESTEED America, Inc. (LUS). is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION – The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Information is obtained as part of an employee’s essential job functions if: (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule. LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.