Import Operations / Entry Specialist

Are you ready to join a Global Leader in the Freight Forwarding and Contract Logistics field, who knows their employees are their greatest strength? 

LOGISTEED-America is on a mission to deliver high-quality transportation and logistics services and help make the world a better place for generations to come. We are looking for a Import Operations/Entry Specialist to join us on this mission!

Location: Elk Grove Village, IL

WHO WE ARE:

Founded in 1950, LOGISTEED-America is part of a global network of companies providing transportation and logistics services including ocean & air freight transport, contract logistics, customs brokerage, supply chain management, and more. 

Summary

This position reports to Import Operations Manager – CHB. The successful candidate in this position will possess key skills and experience which include knowledge of international import transportation, import brokerage procedures, U.S. Customs and Border Protection (“Customs”), and Participating Government Agency (“PGA”) requirements including the clearance process, classification and valuation.  

This role primarily requires the individual to manage accounts from A to Z, prepare all documentation necessary to clear merchandise through Customs and any applicable PGA, provide excellent, thorough, and prompt customer service and perform any tasks assigned by the Manager, Supervisor, or Team Lead that meets the needs of the team and department.

Qualities 

• Ethical with sound business judgement
• Possesses a passion to help team members 
• Ability to work well with others at all level, enjoys being part of a team and is a true team player
• Professional presentation
• Strong customer relations 
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Balances team’s needs with goals of organization
• Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities for this job at any time due to reasonable accommodation or other reasons. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requisites 

Essential Functions

OPERATIONS

• Performing tasks safely 
• Ensuring area housekeeping requirements are met
• Abiding by all OSHA rules and LOGISTEED America, Inc. safety practices
• Meeting established procedures and productivity, safety and quality standards
• Meeting attendance & punctuality standards 
• Communicating both orally and in writing in a clear and concise manner 
• Maintaining communication and control through all phases of the file
• Classifying imported commodities, filing entries, and resolve any issue related to Customs clearance with help of CHB
• Entering and transmitting ISFs (Importer Security Filing) for ocean shipments
• Obtaining, checking and/or preparing all transportation documentation to meet Customs and insurance requirements, packing specifications, and compliance with local and international regulations
• Entering data of client shipment detail and updating shipment information and/or status
• Resolving customer issues, handling and solving incidents (e.g. disputes)
• Preparing Customs entries, including HTS classification, data input, customer invoicing and delivery of freight
• Preparing and filing of ACH statements
• Coordinating with US Customs Brokerage to guide the freight efficiently through complex import procedures.
• Communicating with Customs and Other Government agencies to ensure accurate compliance
• Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
• Ability to multitask and produce accurate output in high pressure and fast pace environment
• Ability to work a flexible schedule as customer and business need dictates
• Assisting supervisor and performing other duties as assigned by the Manager

COMMUNICATIONS

• Communicating both orally and in writing in a clear and concise manner 
• Resolving customer issues, handling and solving incidents (e.g. disputes)
• Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines

SAFETY

• Meeting established procedures and productivity, safety and quality standards
• Performing tasks safely 
• Ensuring area housekeeping requirements are met

FINANCE

• Processing bills and accounting related to import shipments.
• Preparing and filing of ACH statements

TRAINING

• Ability to self-direct workflow, meeting all goals outlined by manager
• Performing other duties as assigned by the Manager

COLLABORATION

• Ability to work a flexible schedule as customer and business need dictates
• Resolving customer issues, handling and solving incidents (e.g. disputes)

Non-Essential Functions

• CargoWise One experience 

Competencies 

• Strategic Thinking
• Problem Solving/Analysis
• Project Management
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking

Supervisory Responsibility 

• Not applicable

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 2 years’ operational freight forwarding experience preferred

Education and Certifications 

• High school diploma / GED required
• Equivalent work experience will be considered

Experience Requirements and Preferences 

• Excellent verbal and written communications skills 
• Proven strong business acumen 
• Effective, clear, and concise communication skills
• Detail oriented with ability to solve problems independently as well as in a team environment
• Demonstrated experience interacting, developing and maintaining customer relationships
• Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting
• Proficient in Microsoft Office applications
• Ability to understand any and all safety requirements and regulations (OSHA)
• Ability to pass all TSA background requirements
• Knowledge of ISF filing
• Ability to work flexible hours according to business needs
• Fluency in English
• Must pass criminal background check

Additional Eligibility Qualifications 

• Ability to read, analyze and interpret complex data
• Ability to respond effectively to most sensitive inquiries or complaints

Work Authorization/Security Clearance (if applicable)

Must be legally authorized to work in the United States. List any visa requirements, H1-B sponsorship, special clearances, etc. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT 

One hundred percent of the work time will be spent in an office setting where the environment is climate controlled.  

LOGISTEED America, Inc. is an equal opportunity organization. We abide by all applicable equal opportunity laws and regulations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. 

PAY TRANSPARENCY NONDISCRIMINATION PROVISION – The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Information is obtained as part of an employee’s essential job functions if: (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule. LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.

EOE/M/F/D/V